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Multiple LLMs as a jury catch costly errors.
How Wayfair Makes Its Agents Reliable
Victor Sulaiman, Senior Product Manager, Wayfair
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Wayfair moved agentic AI from pilot to production, cutting ticket resolution from seven days to two. Aman Khan of Arize and Victor Sulaiman of Wayfair on what it takes to make agents reliable.
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Aman Khan
Head of Product @ Arize AI
Aman is Head of Product at Arize AI, an AI Development and Evaluation platform used by companies like Uber, Duolingo, Reddit, Instacart, Booking.com and Wayfair. At Arize, Aman helps teams launch and improve their AI agents and systems. He recently led a popular deeplearning.ai course on Evaluating AI Agents, and has been featured by Lenny's Newsletter to cover AI Product Management and Evals a number of times. Prior to Arize, Aman led products at Spotify, Cruise and Apple.
Victor Sulaiman
Senior Product Manager @ Wayfair
Victor is a Senior Product Manager at Wayfair, where he leads AI and Agentic workflows for retail and marketplace platforms. He has over a decade of experience driving enterprise AI adoption, from Uber to Meta and even worked on foundational model research, he specializes in building scalable, reliable agent systems that put the user at the center. Victor is passionate about the intersection of product strategy, marketplace economics, and responsible AI deployment.
